Privacy Policy

Information We Collect

We collect information to provide the SilverShield AI™ protection service. The categories below describe what we collect, why, and how.

1.1 Information You Provide Directly

• Account Information: Your name, email address, phone number, billing address, and password when you register for an account.
• Protected Person Profile: The name, contact information, and demographic details of the senior family member you enroll for protection.
• Family Circle Members: Names, email addresses, and phone numbers of authorized family or caregiver contacts you add to your account.
• Payment Information: Credit or debit card details processed securely through our payment processor (Stripe). We do not store full card numbers on our servers.
• Hardware Order Information: Shipping address and order details if you purchase the optional SilverShield Hub device.
• Support Communications: Records of correspondence when you contact our support team, including emails and chat transcripts.

1.2 Voice Data (Family Voice Enrollment)

To enable deepfake voice detection, you may voluntarily provide voice recordings of authorized family members. See Section 3 for full details on how this sensitive data is handled.

1.3 Financial Data (via Plaid)

With your explicit consent, we access financial transaction data through Plaid, Inc. to monitor for fraudulent or suspicious activity. This access is strictly read-only. See Section 4 for full details.

1.4 Communication Metadata

Through our monitoring integrations, we may collect metadata about calls, text messages, and emails received by the protected person, including:

• Caller ID information, call timestamps, and call duration
• Sender identifiers and timestamps for text messages and emails
• Audio content of calls (analyzed in real time for scam indicators; not recorded unless flagged)
• Message content analyzed for known scam patterns (subject lines and message snippets)

1.5 Automatically Collected Information

• Device & Usage Data: IP address, browser type and version, operating system, device identifiers, pages visited, features used, and session duration.
• Log Data: Server logs, error reports, and diagnostic information.
• Cookies & Similar Technologies: We use essential cookies for authentication and session management, analytics cookies (with your consent) to understand service usage, and preference cookies to remember your settings. You can manage cookie preferences through our cookie banner or browser settings.

1.6 SilverShield Hub Device Data

If you use the optional SilverShield Hub hardware device, it may collect:

• Network connectivity status and device health metrics
• Call screening activity logs
• Firmware version and update status

How We Use Information

We use the information we collect for the following purposes:

Voice Data & Biometric Information

3.1 What We Collect

When you voluntarily enroll family members in the Family Voice Enrollment feature, we collect:

• Short voice samples (typically 10–30 seconds per speaker) recorded during the enrollment process
• Mathematical voice print representations derived from those samples
• The name you associate with each enrolled voice profile

3.2 How We Use Voice Data

Voice data is used exclusively to:

• Generate a voiceprint (mathematical model) for each enrolled family member
• Compare incoming caller audio in real time against enrolled voiceprints to detect potential AI deepfake impersonations
• Alert you when a caller's voice does not match any enrolled family member

Voice data is not used to train commercial AI models, shared with third parties, or used for any purpose other than fraud detection for your specific account.

3.3 Consent & Withdrawal

Enrollment in the Family Voice feature is entirely voluntary and requires explicit, documented consent from each person whose voice is enrolled. You may delete any voice profile at any time through your account dashboard. Upon deletion, both the raw recordings and the derived voiceprint are permanently deleted within 30 days.

3.4 Retention of Voice Data

Voice recordings used during enrollment are deleted after voiceprint generation (within 72 hours). Derived voiceprints are retained only while your subscription is active. Upon account termination, all voiceprints are permanently deleted within 30 days.

3.5 Security of Voice Data

Voice prints are encrypted at rest using AES-256 encryption and in transit using TLS 1.3. Access is restricted to a limited number of authorized engineers operating under strict confidentiality obligations.

Financial Data (Plaid)

4.1 How Financial Data Is Accessed

SilverShield AI™ uses Plaid, Inc., a third-party financial data aggregation service, to connect to the protected person's bank and financial accounts. All financial connections are made with your explicit, informed consent and are strictly read-only — SilverShield cannot initiate, modify, or approve any financial transactions.

4.2 What Financial Data We Access

• Transaction history (payee, amount, date, category)
• Account balances
• Institution name and account type

We do not access or store full account numbers, routing numbers, Social Security numbers, PINs, or passwords. Plaid's own privacy policy governs Plaid's handling of financial data and is available at plaid.com/legal/privacy-policy.

4.3 How Financial Data Is Used

• Detecting unusual or suspicious transaction patterns (e.g., large transfers to unknown recipients, sudden wire transfers, gift card purchases)
• Generating alerts for potentially fraudulent activity
• Providing a transaction monitoring dashboard to authorized Family Circle members

4.4 Financial Data Retention

Financial transaction data is retained for up to 24 months to enable pattern analysis. Upon account termination, financial data is permanently deleted within 60 days. You may revoke Plaid access at any time through your account settings, which will immediately stop all financial monitoring.

Data Sharing & Third Parties

5.1 We Do Not Sell Your Data

DripTide Premiere LLC does not sell, rent, trade, or otherwise disclose your personal information or the protected person's information to third parties for commercial purposes. This applies to all categories of data, including biometric data, financial data, and communication metadata.

5.2 Service Providers (Processors)

We share data with trusted service providers who help us operate our service, under strict contractual data processing agreements. These providers may only use your data as directed by us:

• Stripe, Inc. — Payment processing
• Plaid, Inc. — Financial data aggregation (read-only)
• Amazon Web Services (AWS) — Cloud infrastructure and data hosting (US regions)
• Twilio Inc. — SMS and voice alert delivery
• SendGrid / Twilio — Transactional email delivery
• Intercom, Inc. — Customer support platform

5.3 Family Circle Sharing

By design, authorized Family Circle members you designate in your account settings have access to alerts, activity summaries, and monitoring dashboards related to the protected person. This sharing is controlled entirely by the account holder.

5.4 Legal Disclosures

We may disclose your information when we believe in good faith that disclosure is necessary to:

• Comply with applicable law, regulation, or valid legal process (such as a subpoena or court order)
• Protect the rights, property, or safety of DripTide Premiere LLC, our users, or the public
• Detect, investigate, or prevent fraud or security incidents
• Enforce our Terms of Service

Where legally permitted, we will notify you before disclosing your information in response to a legal request.

5.5 Business Transfers

If DripTide Premiere LLC is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice and ensure the acquiring entity is bound by privacy commitments at least as protective as this policy before any such transfer occurs.

5.6 Aggregated & De-identified Data

We may share aggregated, anonymized, or de-identified data (such as industry-level scam trend statistics) with the public, researchers, or partners. This data cannot be used to identify any individual.

Data Retention

We retain your personal information for as long as necessary to provide the service, comply with our legal obligations, resolve disputes, and enforce our agreements. The following schedule applies:

When you request deletion of your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law (e.g., billing records for tax purposes) or where we have a legitimate interest in retaining data to defend against legal claims.

Children's Privacy

SilverShield AI™ is designed for use by adults (18 years of age and older) on behalf of senior family members. Our service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we become aware that we have inadvertently collected personal information from a child under 13, we will promptly delete that information. If you believe a child has provided us with personal information, please contact us at info@silvershieldsafe.com.

CCPA/CPRA Rights (California)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you specific rights regarding your personal information.

8.1 Categories of Personal Information Collected

In the past 12 months, we have collected the following categories as defined by the CCPA:

• Identifiers — Name, email address, phone number, IP address
• Financial information — Transaction data accessed via Plaid (read-only)
• Audio and voice recordings — Voice enrollment samples (with consent)
• Internet or other electronic network activity — Usage data, log data, cookie data
• Geolocation data — Approximate location derived from IP address
• Inferences — Fraud risk scores derived from monitoring data
• Sensitive personal information — Financial account data; voice/biometric data

8.2 Your California Rights

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the purposes for collection, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request deletion of personal information we have collected, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: We do not sell or share personal information for cross-context behavioral advertising. No opt-out is required, but you may submit a preference via our contact page.
• Right to Limit Use of Sensitive Personal Information: You may direct us to limit our use of sensitive personal information (including financial and biometric data) to what is necessary to perform the contracted services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

8.3 How to Submit a California Rights Request

To exercise your California rights, submit a verifiable consumer request by:

• Emailing info@silvershieldsafe.com with the subject line "CCPA Rights Request"
• Including your name, email address on file, and a description of your request

We will acknowledge your request within 10 business days and respond within 45 calendar days. If we need additional time, we will notify you and may extend the response period by up to an additional 45 days.

We verify your identity before fulfilling a request by matching information you provide against our records. You may designate an authorized agent to submit requests on your behalf by providing written authorization.

8.4 California "Shine the Light"

California Civil Code Section 1798.83 permits our customers who are California residents to request information about our disclosure of personal information to third parties for their direct marketing purposes. We do not disclose personal information to third parties for their direct marketing purposes. California residents may still request this confirmation at info@silvershieldsafe.com.

Your Rights & Choices

Regardless of where you reside, you have the following rights regarding your information:

9.1 Access & Portability

You may request a copy of the personal information we hold about you in a structured, commonly used, machine-readable format by emailing info@silvershieldsafe.com.

9.2 Correction

You may update most account information directly through your account dashboard. For corrections we cannot process through the dashboard, contact us at info@silvershieldsafe.com.

9.3 Deletion

You may request deletion of your account and associated personal information at any time. Certain data may be retained for legal compliance purposes (see Section 6).

9.4 Opt Out of Marketing

You may opt out of marketing emails at any time by clicking the "unsubscribe" link in any marketing email we send or by emailing info@silvershieldsafe.com. You will continue to receive transactional and service emails necessary for your account.

9.5 Cookie Preferences

You can manage cookie settings through your browser settings or the cookie preference center accessible in our website footer. Note that disabling certain cookies may affect service functionality.

9.6 Withdraw Plaid Consent

You may revoke our access to your financial accounts at any time through your account dashboard under Settings → Financial Connections. Revocation takes effect immediately and will stop all financial monitoring.

9.7 Delete Voice Profiles

You may delete any enrolled voice profile at any time through your account dashboard under Settings → Family Voice Profiles.

9.8 Response Times

We aim to respond to all rights requests within 30 calendar days. Complex requests may take up to 45 days; we will notify you if an extension is needed.

Security

We implement industry-leading technical, administrative, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction:

• SOC 2 Type II Certified: Our systems and controls are independently audited annually against the AICPA's Trust Services Criteria.
• HIPAA-Aligned: Our security practices are aligned with HIPAA standards for safeguarding sensitive personal data.
• Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption.
• Access Controls: Role-based access controls, multi-factor authentication, and principle of least privilege are enforced for all employee access to customer data.
• Infrastructure Security: Our cloud infrastructure on AWS employs VPC isolation, security groups, and continuous threat monitoring.
• Vulnerability Management: We conduct regular penetration testing, vulnerability scanning, and security code reviews.
• Incident Response: We maintain a documented incident response plan. In the event of a breach affecting your personal information, we will notify you as required by applicable law, generally within 72 hours of discovery.

Despite these measures, no security system is impenetrable. We cannot guarantee the absolute security of your information. If you discover a potential security vulnerability, please report it responsibly to info@silvershieldsafe.com.

International Users

SilverShield AI™ is operated by DripTide Premiere LLC, a Florida limited liability company, and our services are designed for use within the United States. Our servers and primary infrastructure are located in the United States.

If you are accessing our service from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States. Data protection laws in the United States may differ from those in your country of residence.

By using our service, you consent to the transfer of your information to the United States. We implement appropriate safeguards for any cross-border data transfers as required by applicable law.

At this time, our service is not marketed or directed toward residents of the European Economic Area (EEA), United Kingdom, or other jurisdictions where GDPR or equivalent regulations apply. If you reside in such a jurisdiction and use our service, please contact us at info@silvershieldsafe.com to discuss applicable protections.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Send you an email notification to the address associated with your account
• Display a prominent notice on our website or within the SilverShield app for at least 30 days before the changes take effect

For material changes affecting how we use biometric data or financial data, we will obtain your renewed consent before the new practices take effect.

Your continued use of SilverShield AI™ after the effective date of any updated policy constitutes acceptance of the new terms. If you do not agree with the changes, you may cancel your account before the effective date.

Contact Information

For questions, concerns, or rights requests regarding this Privacy Policy or our data practices, please contact us: